Contact Technical Support

Signature Cassette Printer with Autoloader - Robotic Feed
Signature Slide Printer
Signature Slide Printer and Cassette Printer with Autoloader, use them both in LIS

1. Phone Support

  To contact Primera Technology's support team, please call +49 (0)611 92777-0
or email to

2. Remote Support

Let Primera Tech Support fix the problem for you! Download the Remote Support Client for Mac or PC. Call Tech Support at +49 (0)611 92777-0.


3. Email Support

Factory Service.

All service for Primera products is done at our authorized repair center in Wiesbaden, Germany. For in warranty or out of warranty service, you must first contact tech support via one of the methods described on this page to setup a Return Material Authorization (RMA).